Privacy Policy

Who we are

We are PsychMeUp. We are a company registered in England and Wales with company number 13098416. Our website address is:

You can get hold of us in any of the following ways:

  1. by emailing us at 
About Your Privacy and This Privacy Policy

This Privacy Policy is part of our Terms and Conditions which can be found by clicking here. In this privacy notice, we will refer to ourselves as ‘we’, ‘us’, ‘our’ ‘Website’, ‘Therapist’, ‘Therapist Services’ ‘Training Plan’ etc. This is the same as in our Terms and Conditions. We respect your privacy and are committed to protecting it. This privacy policy informs you of the policies, procedures and practices involved in the collection, use and disclosure of any information that you provide through this Website.

When you use our Website you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Website immediately. By accessing and using our Website you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge all the terms contained in both of them.

We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them.

Information Collection, Use, and Disclosure

To let us operate the Website effectively and to let you use the Website, including the Therapist Services, our Training Plan and Hot Topics webinars, we may have to collect your personally identifiable information (such as, but not limited to, your name, phone number, email address, and address), billing and payment information, profile information, log data (information such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take and other statistics), information related to the Therapist Services, our Training Plan, Hot Topics webinars, or your need for Therapist Services, and any information which is exchanged between you and your Therapist (collectively the “information”). In some cases, some of the information that you give to us is considered health related data. 

You may decide which information, if any, you would like to share with us, but some functions of the Website may not be available to you without providing us the necessary information. By deciding to provide the information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.

Protecting this information is a top priority for us. We will never sell or rent any information you have shared in the Website. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any information unless you specifically and explicitly requested or approved for us to do so.

The information may be used or disclosed to third parties for one or more of the following business or marketing purposes:

  • To create your account on our Website and let you log in to your account and use the Website.
  • To manage your account, provide you with customer support, and ensure you are receiving quality service.
  • To contact you or provide you with information, alerts and suggestions that are related to the service.
  • For billing-related purposes.
  • To reach out to you, either ourselves or using the appropriate authorities, if either we or a Therapist have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
  • To match you with a Therapist.
  • To enable and facilitate the Therapist Services.
  • To supervise, administer and monitor the service.
  • To measure and improve the quality, the effectiveness and the delivery of our services.
  • Market the Website and Therapist Services to you.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.
  • To provide, support, personalize, and develop our Website and Therapist Services.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Websites, third-party sites, and via email or text message (with your consent, where required by law).
Copyright Notice

All design, text, graphics and arrangement thereof are the copyright of PsychMeUp, or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of PsychMeUp is strictly prohibited.

Opting out of Marketing Communication

You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all of our marketing email communications.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies and Web Beacons

Like many websites, we use “cookies” and “web beacons” to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. A “web beacon” is a tiny image, placed on a Web page or email that can report your visit or use. 

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Social and General Information Tools

We use several publicly-available tools and information exchange resources, such as (but not limited to) a Facebook page, a Twitter account, and others (collectively “Social and General Information Tools”). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.


Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).


The Website may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.


While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorised access, use, and disclosure. We comply with or exceed all applicable laws and regulations regarding data privacy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Service Providers

We may employ third party companies and individuals to facilitate our Website, to perform certain tasks which are related to the Website, or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Website is not directed and not intended to be used by children under the age of 13. If you’re aware that we have collected Personal Information from a child under age 13 please let us know by contacting us and we will delete that information.

International Transfer

Your information may be transferred to — and maintained on — computers located outside of your country. Regardless of where your data is stored, it will be maintained securely as outlined in this policy. Your consent to our Terms and Conditions followed by your submission of such information represents your agreement to such transfers.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Therapists may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

General Data Protection Regulation (GDPR) Notice

It is necessary for us to use your personal information:

  • To perform our obligations in accordance with any contract that we may have with you.
  • It is in our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the Services in the best way that we can.
  • It is our legal obligation to use your personal information to comply with any legal obligations imposed upon us.

You can view and edit any personal data that you have provided to us using this website. Automated processing of your Personal Information is necessary to operate the Website effectively and to provide counseling and related services.

You can exercise any of the rights the law confers to you, like for example: opt-out of all data processing, or request erasure of your data by following the instructions below in the “Removing personal information” section. In some cases, we may be required to retain personal data to comply with applicable medical record retention laws.

Changes to the Privacy Policy

We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out.

Contacting us

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by emailing

Cancelling membership

If you have a PsychMeUp account and wish to cancel your membership and stop receiving PsychMeUp’s services you need to:

  1. Log into your PsychMeUp account
  2. Go to Menu > My Account > My Membership > Cancel
Removing personal information

If you’d like your personal information to be deleted, please email us at with the subject line ‘Remove personal details’. We will then remove your personal details from our systems and you will receive a confirmation email from us when this has been completed.

Opting-out of anonymous tracking by PsychMeUp

You can clear anonymous tracking cookies from this site using your browser. For instructions please see

Note: If you used a different browser (such as on another device) to visit this site, you’ll need to clear cookies on each browser.

Opting-out of anonymous tracking by third parties

Cookies owned or provided by third parties are not covered by our privacy policy and we do not have access to or control over these cookies. To limit or block anonymous tracking by third parties you must update your browser’s cookie settings. More information can be found here: 

Last updated and effective December 2020.